Shipping & Returns

The shipping fee for each order is based on the package weight, package dimensions, delivery destination, and shipping method.

The shopping cart on MYCOMATIC.com automatically computes shipping costs and is linked directly to UPS’ calculators with the exception of freight shipments. We do not charge handling fees or pad our calculated shipping rates.

If you do see a calculated shipping cost in your cart that appears incorrect please call us and we can look into the issue and attempt to find best price ship methods for you the customer.

MYCOMATIC.com reserves the right to notify you of any additional shipping charges necessary to deliver your order. We do our best to ensure that shipping is accurately calculated in your shopping cart at the time of purchase, however, at times, it may not be possible to do so accurately (e.g. rural delivery locations, shipments requiring multiple pallets, living on an island, etc.). Should this occur, you’d be notified of any additional charges necessary to deliver your order. If you are notified of any additional charges, you will have the right to modify or cancel your order for a full refund.

Shipping Methods and Transit Times

MYCOMATIC.com strives for excellent fulfillment rates. Shipping from more than 20 warehouses cuts down on transit time to you, which means you get the products you need FAST. Orders always ship from the closest warehouse with stock available to the delivery address. Orders may be fulfilled directly by the manufacturer or distributor in an effort to reduce the shipping time.

If you order more than one item, we’ll make every effort to send available items together. Depending on availability, an order may ship from several locations. If we decide to break your order into multiple packages, you will NOT incur any additional freight/shipping charges. Tracking information will be sent to the email address provided on the order for each portion of the shipment.

When selecting shipping options, please be advised that these options are promised from the time of shipping, not from the time the order was submitted. Please understand that it takes time to process the payment, pick your order from the warehouse, securely pack it in a box, label it, and get it ready for shipping. The shipping times below refer to items labeled with an availability of In Stock – In Stock Items Ship Within 24 Hours.

Some locations in Alaska and Hawaii require additional transit time and potentially additional shipping costs.

We urge you to contact us for a quote anytime if you reside in Alaska or Hawaii.  We are happy to help !

What are the Different Shipping Options?

We ship via UPS, FedEx, and other common carriers that provide insurance and tracking. Small items and parts may be shipped via USPS. Some shipments must be signed for while others may be left at the driver’s discretion. Items shipped via standard ground are generally delivered within 2-3 business days but can take anywhere from 1-6 business days. Shipping times do not include up to 24 hours for processing.

• Standard Ground Shipping (FedEx/UPS): 1-6 business days (average of 2 business days). Items qualifying for free shipping will be shipped via standard ground unless the shipment must be palletized.

UPS and FedEx will make three attempts at a successful delivery. If the receiver is unavailable to accept the delivery, the shipment will be returned to sender after the third attempt.

Order Tracking

Once an order has been shipped, an order confirmation will be sent to the email address on file with the tracking number for the order. If your order is fulfilled from more than one location, you will receive multiple shipment confirmations with tracking for each portion of your shipment.

Click on the tracking link in the email to follow the shipment of the package on the carrier's website. If you did not receive a tracking number by email or need to confirm the tracking information, please contact us at sales@gardensupplyguys.com or call CannaSeed.co at 920-857-9493.

Order Processing

Immediately after placing an order with MYCOMATIC.com, an order confirmation will be sent to the email address provided.

We try our best to get orders processed on the day it is placed if the order is placed before 4PM CST Monday through Friday. Most in-stock items are shipped within 24 business hours of the order being placed with the exception of select custom and built-to-order products. Orders placed over the weekend are received and processed as soon as possible on Monday morning.

Each order placed on MYCOMATIC.com goes through our processing department before it can be shipped. If two or more business days have passed since you submitted payment and you have not received an email with tracking information, please contact us at 920-857-9493 or send a message to sales@gardensupplyguys.com.

First, please check that your email address was entered correctly. If it’s correct, please check your spam folder to make sure the order confirmation and tracking information weren’t filtered out of your main inbox by your email settings.

When Can I Expect My Order to Ship?

If you place an order for an in-stock item(s) before 2PM CST Monday through Friday there’s a good chance we can process the order and ship it out same day for you. If not, the order will ship the following business day.

OUR GOAL IS TO BE THE FASTEST SHIPPER ONLINE AND TO KEEP YOU SHOPPING WITH US !

Custom products and built-to-order systems generally have lead times before shipment. Any applicable lead times will be stated on the product page under price and availability.

Refused Shipments

You will be responsible for full freight charges and applicable fees going both ways and a minimum 20% restocking fee for shipments that are refused for any reason other than the shipment was damaged in transit (not applicable to items damaged in storage) or if the shipping error was made by MYCOMATIC.com.

Shipping to an Alternate Address

Orders with different billing and shipping addresses may require longer processing times due to additional verification procedures. The added verification and processing time is in an effort to protect our customers and MYCOMATIC.com from online fraud in a card absent environment.

Providing inaccurate or false information may result in additional delays as we attempt to verify the provided information.

Discreet Order Packaging

We understand the importance of privacy for many of our customers. Most orders placed on MYCOMATIC.com are shipped in plain brown boxes without stickers, logos or identifying markings.  If you demand discreet shipping please let us know by calling or adding a note to your order while checking out.

Shipping Changes Fees (Address Intercept)

If a request to change the shipping address is made after the package ships, it will be subject to an Address Intercept Fee imposed by the shipping carrier. The amount of the fee varies according to the shipping carrier and the destination of the package. Please be aware that not all shipping carriers will accept address intercept changes. This policy is in accordance with the security measures and agreements made with our third party shipping companies.

If incorrect shipping information is given, it may result in your order being delayed to the desired destination.

Damaged Shipments

Please inspect all shipments carefully for damage or missing items prior to signing for them (if required). The freight carrier often denies claims after the shipment has been signed for. In the unforeseen event your shipment arrives damaged, please report any damages or missing items to the delivery driver, note any issues on the delivery receipt, and contact MYCOMATIC.com immediately.

If you sign your name on the freight bill without noting any damages, you are stating that you have received your shipment/order in acceptable condition. Once signed for, there will be no reimbursement of freight charges, order costs or any other charges incurred by you from MYCOMATIC.com.

Signature Required

Due to the valuable contents of some shipments, MYCOMATIC.com may require a signature upon delivery. Such guidelines will not be overruled upon the customer's request. Please understand that this is a security measure taken by our company to guarantee excellent service and to ensure the safe delivery of each package to the correct recipient. Many of our third-party shipping carriers require signatures upon delivery to protect against fraud and theft. Customers may request a signature upon delivery by calling MYCOMATIC.com Customer Service at 920-857-9493.

Your Order Shows Delivered But You Don’t Have It

If your tracking number shows delivered on the shipping company’s website but you don’t have it, please do the following:

• Check the area around your home for the package and ask anyone it may have been left with.
• If the package is not found please contact us at 920-857-9493 as soon as possible.

Occasionally there may be a mix-up in the warehouse and you may have received an incorrect tracking number. If the tracking number is correct, we will contact the shipper to report a missing package.

MYCOMATIC.com can not be held responsible for packages stolen from the delivery address so please be sure to ship to a secure location!

Shipping Disclaimers

There are rare and unforeseen events out of our control that may affect shipping times. Severe weather conditions, catastrophic events, or failures by our delivery partners can cause unexpected delays.

MYCOMATIC.com ships anywhere within the contiguous 48 states, as well as to Alaska and Hawaii. We are currently unable to ship outside of the United States. Please consider using a freight forwarder if your desired delivery destination is outside of the United States.

Most carriers will not ship to PO Boxes. If you enter a PO Box for your shipping address, we may have to contact you for an alternate delivery address.